Home RECRUITMENT Customer Service Administrator \(Automotive\) - Livonia, MI

Customer Service Administrator (Automotive) - Livonia, MI

Job Title: Customer Service Administrator - Automotive
Division: Hirose Electric, USA
Department: Customer Service
Location: Livonia, MI
Status: Full-time
Reports to: Customer Service Supervisor - OEM
Revised: 11/05/2022

ABOUT THE ROLE

Reporting to the Customer Service Supervisor – OEM. Shall provide excellent customer service and administrative support for direct Automotive customer accounts. This is a business-to-business customer support role. Account management of established customers with no sales goal. Workload is primarily data management through our ERP system, data manipulation in Excel and e-mail management via Outlook. Hybrid Role. Three days in office/two days WFH per week. Training to be completed on-site.

POSITION RESPONSIBILITIES

1. Manage and support Automotive accounts through all phases of program including but not limited to design, prototype, testing and mass production as required or requested by customer and/or sales team.
2. Receive and/or retrieve customer purchase orders and enter in the ERP system accurately and in a timely manner, ensuring that MOQ’s, requested delivery dates, and lead times meet quote or contract/agreement guidelines.
3. Maintain and update open customer order in the ERP system to meet customers expedite, pull-in, push-out, cancellation, increase and/or reduction requests and coordinate with other departments as applicable making sure to follow set policies, procedures, and/or contract agreements.
4. Track, report, and or update all relevant changes to include but not limited to part number revision level changes, program milestone delivery dates, and ship-to locations and insure timely and accurate updates to all relevant parties.
5.

As required or requested, provide information to customer and/or sales team to include but not limited to:

  • Purchase order receipt confirmations
  • Shipment/delivery confirmations/tracking numbers
  • Stock checks
  • Open order reports
  • Expedite status
6. Per customer requirements, administer, update, maintain customer portals ensuring all information is updated and accurate.
7. Receive, maintain, and distribute customer documents such as supplier manuals, quality manuals, shipment routing guides, etc. ensuring all pertinent parties are aware of the latest revision and changes for these documents.
8. Review Customer JIT, Forecast, and/or safety stock requirements and coordinate internally with other departments as needed to insure requirements can be met.
9.

Responsible for processing customer requested RMA’s:

  • Initiate process for quality investigation requests due to customer concerns.
  • Work with applicable departments such as Operations and Sales to research and gather appropriate information.

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School Diploma required; some college preferred.
2. Minimum two years of experience in a sales administration, customer service, pricing/quoting or similar environment.
3. Must be able to communicate and interface with internal teams and external partners effectively via phone, e-mail or face-to-face as required.
4. Must be able to effectively manage multiple items/issues/request simultaneously and be able to prioritize those, following up as needed to insure timely completion.
5. Ability to maintain a high level of professionalism under tense situations.
6. Exceptional attention to detail, organization, time management, and follow through skills are a must.
7. Excellent verbal and written communication skills. The majority of the work is via e-mail, Excel and ERP system. Minimal phone work.
8. Excellent computer skills (Outlook, Word, Excel) and ability to learn new programs easily.
9. Data entry experience in ERP, MRP, or CRM software required and minimum typing speed of 55- 60 WPM.
10. Able to read, write, and speak English fluently. Japanese/Spanish a plus.

PHYSICAL CONDITIONS

Normal office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee will also need to travel to tradeshows and company events. The employee must occasionally lift and/or move up to 40 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Hirose Electric USA, Inc. may need to revise or change the essential and supplemental responsibilities of the position as the need arises. This job description does not constitute a written or implied contract of employment.

E-mail

Resumes received will be reviewed and qualified applicants will be contacted to arrange for an interview.