I/T Administrator & Help Desk Support
Reporting to the Director of Operations, shall be responsible for helping maintain our Network Infrastructure and provide help desk support to end users.
This is a Hybrid position requiring the employee to work 50% of the time from the office. Core duties and responsibilities include but are not limited to the following. Other duties may be assigned
|1.||In conjunction with the Director of Operations and our 3rd Party IT Managed Service Provider, help to maintain, update, and/or upgrade our Network Infrastructure as required.|
|2.||Assist in troubleshooting issues with network hardware equipment and peripherals such as servers, switches, firewalls, NAS, copiers, phone systems, etc. as needed.|
|3.||Assist in troubleshooting, upgrading, transferring, or installing new circuits with ISP providers.|
|4.||Assist in researching, selecting, and implementing new software, hardware, and other technologies to improve IT operations across our networks.|
|5.||Work with our corporate IT department as needed to resolve, upgrade, or implement new technology as needed.|
|6.||Ability to work after normal business hours, weekends, or travel may be required occasionally.|
|7.||Set-up and distribute user devices such as PC’s, tablets, smartphones, VoIP phones and keep a detailed inventory of these devices.|
|8.||Provide help desk support to end-users for hardware and software related issues.|
|9.||Update or create procedures for related tasks.|
|10.||Coordinate and assist in performing end-user device updates.|
|11.||Ability to research solutions for network or end-user issues.|
|12.||Recognize problems beyond scope of ability and seeks help from appropriate staff (internal or external) or his/her supervisor in a timely manner.|
COMMUNICATION, INTERFACE, TEAMWORK
|1.||Build and maintain close relationships with all Hirose personnel, business partners and customers in order to provide the best service possible and to ensure company objectives are achieved.|
|2.||Create and support a collaborative team environment at all levels within the company.|
|3.||As needed, organize and guide action teams to address issues that may have a substantial impact on business operations and company objectives.|
|4.||Ability to work independently or as part of an action team.|
Ability to maintain a high level of professionalism under tense situations.
SKILLS AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
|1.||1-3 years’ experience in network administration, IT administration, Help desk support, or similar role. College degree or related certification(s) preferred.|
|2.||Ability to work in a fast paced, dynamic, and regular changing environment all the while meeting deadlines.|
|3.||Effectively manage multiple items/issues/requests and be able to prioritize those, following up as needed to insure timely and successful completion.|
|4.||Be self-motivated and creative with exceptional analytical and problem-solving skills.|
|5.||Exceptional attention to detail, organization, time management, and follow-through skills are a must.|
|6.||Proficiency with Windows and iOS operating systems.|
|7.||Proficiency with O365 applications.|
|8.||Experience with AD, Azure, SharePoint (site development), Windows Server, Networking a plus.|
|9.||Ability and willingness to learn new skills.|
Hirose Electric USA, Inc. may need to revise or change the essential and supplemental responsibilities of the position as the need arises. This job description does not constitute a written or implied contract of employment.
Resumes received will be reviewed and qualified applicants will be contacted to arrange for an interview.