Inside Sales/Office Manager
- Laguna Hills, CA -
POSITION SUMMARY
Reporting to the Regional Sales Manager this position will be responsible as aa administrator for all accounts in the region. Assists and supports the Regional Sales Manager, Segment Leader(s), Automotive, and the sales representatives. Manages Regional office facility and implements HR policies and procedures.
ESSENTIAL RESPONSIBILITIES
Core duties and responsibilities include the following. Other duties may be assigned.
Inside Sales
| 1. | Will assist with Travel Coordination |
| 2. | Sample input and customer follow up |
| 3. | Customer support for internal inquiries |
| 4. | Special pricing and price simulator submittals |
| 5. | ICP, Domestic Split, & Design Registration oversight |
| 6. | Disperse and follow-up on Sales Leads |
| 7. | Submitting and Updating Sales Force |
| 8. | Interfaces with Japan to support Quality issues |
| 9. | Provides support with Budde (consultant) POS information |
| 10. | Benchmarking of Regional Sales Goals |
| 11. | Suggest and implement improvements in the sales administration process through interaction with other Inside Sales personnel |
| 12. | Keep the region Calendar current and updated |
| 13. | Receive, maintain and distribute collateral material, sample kits, NPI Packets, etc |
| 14. | Support as needed: QPS (MREPs, VARs and Distributors) and Tech Shows (L-N-L) |
| 15. | Gather and submit Market Share, POS, Forecast and MMR information monthly |
| 16. | Monitor and tracking of the Virtual Trade Shows |
| 17. | Develop a strong understanding of the customer base and markets |
| 18. | Other tasks/assignments as required Employee must complete their tasks per ISO9001-2008 requirements, when applicable |
Office Manager
| 1. | Schedule meetings and appointments |
| 2. | Organize the office layout and order supplies and equipment |
| 3. | Maintain the office condition and arrange necessary repairs |
| 4. | Partner with HR to update and maintain office policies as necessary |
| 5. | Organize office operations and procedures |
| 6. | Act as the liaison to the local property management company, ensure office functionality and basic comfort |
| 7. | Coordinate preparations for Quarterly Sales Meetings, National and Regional meetings, and other events, as needed |
| 8. | Manage office security and safety systems, including maintaining first aid kit supplies and conducting period inspections of fire extinguishers, in an effort to maintain workplace safety |
| 9. | Work in conjunction with HR to provide training to local employees, educating them using the Emergency Evacuation Plan |
| 10. | Design and maintain filing systems on SharePoint |
| 11. | Assist HR with contracts with housing properties, hotels, car rental / leasing, and any other relocation needs for the Trainee program |
| 12. | Ensure all activities related to the rotational employees from Japan are completed, such as, housing, schooling for children, and English training courses |
| 13. | Organize office operations and procedures, which includes: |
| a. | Maintain internet and Outlook connections; troubleshoot to solve connection interruptions, working with Mindshift and local IT service to solve connection issues |
| b. | Liaison with outside vendors/customers/office building management company for phone inquiries, service-related issues and installation of any products |
| c. | Ability to multitask and complete tasks accurately and on time |
| 14. | Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends |
| 15. | Plan in-house or off-site activities, like parties, celebrations and conferences |
| 16. | Ensure that all items are invoiced and paid on time |
SUPERVISION
General supervising and support for the office:
| ・ | Work with HR to set office standards |
| ・ | Notify Human Resources Manager of potential concerns involving performance, discrimination, and/or harassment |
REQUIREMENTS
| 1. | Associate of Arts Degree with proven experience in an office and sales support role preferred |
| 2. | Proficient in the use of Microsoft Outlook, Word, Excel and SharePoint |
| 3. | Hands on experience with Salesforce CRM software |
| 4. | In-depth understanding of the sales administration process |
| 5. | Exhibit characteristics such as tenacity, courtesy, perseverance and detail-orientation; Exhibit a professional and positive demeanor |
| 6. | Excellent interpersonal and team management skills |
| 7. | Effective organizational and time management skills |
| 8. | Sales Support experience for sales office environment |
| 9. | Strong analytical and organizational skills |
Hirose Electric USA, Inc. may need to revise or change the essential and supplemental responsibilities of the position as the need arises. This job description does not constitute a written or implied contract of employment.
Resumes received will be reviewed and qualified applicants will be contacted to arrange for an interview.